Frequently Asked Questions
Please click on a question below to view the answer.
1. Why should I go with Koodley? What makes you a better deal than other companies offering similar services?
When you have KOODLEY on your side, we take care of everything. We spare you the design headaches, the technical support details, and the hoops involved in effectively marketing on the Internet. You don't have to worry about a thing except continuing to run your business. Unlike other companies, who may help you create a website and then let you worry about keeping it running, KOODLEY offers an entire, stress-free package. Let our experience work for you in every facet of your online business.
2. If my company grows and I start an IT department, can I "buy out" my web site and look after it myself?
Yes, that would be no problem. You can buy the rights to your website for $750.00USD when ever you would like.
3. Of course you can't “guarantee” business, but how do I know that the people you send to my site are worth the money I spend on them?
We market your site to people who are already looking for your services. The people we bring to your site are people who want to find items to do with your business. If you sell flowers, people who are searching for houses will not come to your site.
4. Is everything done over the web? Do you ever send your representatives to meet with clients?
We would be happy to meet clients in person, or they can come to meet us at our office. We find it easy to use emails to go back and forth in our work, but we are always happy to make our customers feel more comfortable.
5. If, with time, I find I need more or less than the original package I started with, how should I proceed?
Simply contact us by email, fax, mail or phone and we would be glad to make any changes for you. You can find how to reach us on our Contact Page.
6. Can I arrange an automatic payment system to you monthly, so I don't have to do extra paperwork?
Right now, this is exactly how we accept payment from our customers. We want to provide our customers with a hassle-free way of bringing their business online, and this is just one of the many ways we reduce their worries and their workload.
7. What happens if my website goes down and I can't reach a technician in good time? Do you compensate me for loss of exposure on the Internet?
In our company's existance this has never happened, nor do we plan on allowing it to happen. But YES we would compensate you if this were to occur. We understand how valuable consistency and reliability are to an online business, and are resolved to bring you the most dependable service available.
8. How do you train the sales and support staff to get it right concerning my company and what I sell and do? How am I involved?
You would work with us in creating a User Guide for us, spelling out items we may be asked and how you would like us to respond to each.
9. Wouldn't it be cheaper and easier to just go get a few Gmail accounts at google, buy a domain name for $35, and put a few things up on the web myself?
We are here to replace that type of service. In the above situation you would need to know exactly how to do everything on your own. If anything were to go wrong, you would be without help and without resources. For around the same price we will be doing everything for you. All you need to do is give us your information, and we will do all the rest.
10. If I find a less expensive competitor, will you match their price?
Yes, we will. At the present time, however, we are the only company offering such an all-inclusive service for a price like this.
11. My entire advertising budget is completely eaten up by the basic web site you propose. Am I taking a poor risk here?
Absolutely not. A web site is a great marketing tool. It's like a storefront where people can visit your business from anywhere, at any time. It gets your name out to those who are looking for your specific product or service.
If you have any other questions please do not hesitate to contact us.
Thank you for your interest.
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